Shipping policy

• Orders are processed within 1–3 business days. 

• Shipped via Australia Post or other reputable carriers. 

• Delivery takes 1–28 days depending on destination and service selected. 

• Express Shipping (Australia): 1–3 business days to metro areas. 

• International Shipping is coming soon.

MISSED / UNDELIVERED PARCELS 

• If your order is returned due to an incorrect address or unclaimed parcel, you are responsible for reshipping costs. 

• Please double-check your shipping details at checkout. 

SHIPPING LIABILITY 

• Brela Swim is not liable for delivery delays, lost, or stolen parcels once dispatched. 

• Customers must lodge claims with the carrier directly (e.g., Australia Post). 

• If your package is delivered to an incorrect address due to a customer error, Brela Swim cannot offer a refund or replacement. 

• Once tracking shows the item as delivered, responsibility passes to the customer. 

• Brela Swim is not responsible for any customs duties, import taxes, or handling fees charged by your country. 

• We recommend checking your local import thresholds before ordering.